The Mighty Roar Programme &
Flight Terms and Conditions
Important information relating to your volunteering trip
It is very important that you carefully read and understand our terms and conditions before applying to volunteer on one of our programmes. These terms will form part of your agreement with The Mighty Roar Project Ltd, company number 10832092 and the words used below have the following meanings:
“You”, “Your”, “Individual”, “Volunteers” – All persons named on the application / booking
“The Mighty Roar”, “TMR”, “Us”, “We”, “Our” – refers to The Mighty Roar Project Ltd
When applying to participate on one of our many projects you are required to confirm that you have read and accepted these terms and conditions. This is acknowledged when you check the box, “I have read and agree with the terms and conditions” on the apply now page.
These terms and conditions may be modified at any time without prior notice being given.
1. Your contract with Us
1.1. Your contract with Us and any matters arising from it shall be governed by and construed in accordance with English law and is subject to the exclusive jurisdiction of the courts of England and Wales.
1.2. Whereby any terms and conditions listed here are inconsistent with those of a programme provider, the terms of the provider shall prevail.
2.1. Travel insurance is compulsory for all TMR programmes and you agree to arrange adequate insurance to cover you for the duration of your trip. Travel insurance must be in place at the time of the balance being paid and proof may be requested to be shown to Us. Due to regulations (Financial Conduct Authority), We cannot make any recommendations or advise You on the best insurance. You are solely responsible for obtaining the right cover for your trip and we strongly recommend that you have all travel insurance documents easily to hand when travelling.
2.2. You are solely responsible for arranging and paying for all travel costs to and from the destination. We cannot be held responsible for any event that leads to your flights being delayed or cancelled by the airline carrier. We encourage all volunteers to arrange return or onwards travel before arriving at the destination country, as Individuals may be declined entry by immigration and border controls. All flight and travel documents should be carried at all times.
2.3. For any flights and flight-inclusive holidays organised by The Mighty Roar Project Ltd are financially protected by the ATOL scheme (our ATOL number is 11444). When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.caa.co.uk.
2.4. If transport from the destination airport is included, We must be informed of your flight arrangements at least 21 days before departure. If you arrive outside of the arrangement date you will have to cover any costs of transport to our partner organisation. All flight details must be confirmed, We do not accept standby flights. If transport to our partner organisation is not included, you are fully responsible for arranging and covering all costs associated with the travel.
2.5. It is your responsibility to ensure that all travel documents, including but not limited to passports, visas, permits are valid. Any fines, penalties, or expenditures and any refusal to travel incurred as a result of travel documents not meeting the requirements of the authorities will be your sole responsibility.
2.6. We recommend that all Individuals check information relating to the destination country on The Foreign and Commonwealth Travel Office (https://www.gov.uk/foreign-travel-advice) before travelling.
3.1. Applications can only be made through our website and once submitted does not guarantee acceptance. All applications are subject to availability and suitability.
3.2. All applications are submitted on the understanding that The Mighty Roar uses partner organisations around the world to supply Our programmes.
3.3. Upon receiving your application we will liaise with Our partner organisation to assess the suitability for your chosen programme. Generally, you will be contacted within 2 working days to confirm or deny your placement, although some programmes may take longer due to the nature of the programme. At times, you may be required to complete additional forms supplied by Our partner organisations or you may receive an email from them with a few questions to complete.
3.4. If accepted onto the programme you will receive an email stating that your application was successful. To confirm your placement, you must now pay the deposit of £149 within 7 days upon receipt of the email.
3.5. Do not book any flights, accommodation or other trips before receiving the 'Welcome Aboard' email. We cannot be held liable for any incurred costs if we are unable to accept your place on the programme.
4.1. As stated above, upon receiving your application successful email you must pay the £149 deposit within 7 days to secure your placement.
4.2. The remaining balance must be paid no less than 60 days prior to your programme start date. Failure to make the agreed payments may result in the cancellation of your placement and you will forfeit your deposit and any other monies paid to date.
4.3. Any applications being made within 60 days of the placement start date must be paid in full within 7 days of receiving the application successful email.
4.4. All prices quoted on the website are £GBP and as such all payments must be made in £GBP. We accept all credit and debit cards.
5.1. The individual making the application (the “lead name”) must be 16 years old or older and accept the terms & conditions on behalf of all those involved.
5.2. All Individuals must disclose any physical or mental health or medical information about them that may affect their ability to fully partake in the programme. Any medical conditions that are not disclosed to Us may result in your placement being terminated without refund.
5.3. All programmes require a Criminal Background Check (also known as a DBS), which the Individual must pay for. The Criminal Background Check must be dated within 18 months of your start date and be provided to Us no later than 21 days before your start date. If the Criminal Background Check reveals any records of immoral or illegal behaviour carried out by You or You fail to supply a clean Criminal Background Check within the above stated time, TMR reserves the right to cancel Your placement without refund.
5.4. If you are making any special requests such as room allocation or dietary considerations, We must be notified at the time of the application being submitted. Whilst every effort will be made to ensure these requests are fulfilled, they cannot be guaranteed.
5.5. Individuals should understand that The Mighty Roar cannot guarantee a minimum number of volunteers to be present on each programme at any given time. These numbers can fluctuate at any time and is a matter outside of our control.
6. Required details from participants
6.1. All Volunteers must provide passport details, confirmation that suitable travel insurance is in place, any necessary visas have been obtained, a clean criminal background check (dated within 18 months of your start date) and Your arrival details. Volunteers taking part in Our medical or mental health placements will also need to provide an up to date C.V, confirmation from their education provider and relevant information to Their placement.
6.2. All required details must be uploaded within your "My Trip" account no less than 21 days prior to your start date. If, for whatever reason, the required details are not provided to us on time, we reserve the right to cancel your placement without any refund due.
6.3. To avoid any complications with your volunteering placement, you will not be able to add or amend any details within your "My Trip" account if there are 15 days or less before your start date. If, for whatever reason, changes need to be made to these details or you have not yet completed all of the required details, you will need to email them to email@example.com. This will incur an administration fee of £39 that is payable in advance.
7. Changes and cancellations made by You
7.1. Any alterations to your placement will attract an administration fee of £39 per change per person. You will also be liable for any additional costs imposed by suppliers as a result of this change. Although We will do our best to accommodate all changes, We cannot guarantee that they will be made.
7.2. We cannot accept any request for changes if there are 30 days or less before your programme start date or once your trip has started.
7.3. All cancellations must be made in writing and sent to our office address (Sommerfeld House, Newchurch Road, Ashford, Kent, TN25 7LH, United Kingdom) or via email to firstname.lastname@example.org.
Please note that our cancellation policy is as follows when notifying us x amount of days before your programme start date;
- Notification of at least 121 days before your start date will result in the loss of your registration fee
- Notification of between 61 – 120 days before your start date will result in the loss of your registration fee and 50% of the programme fee
- Notification of less than 60 days before your start date will result in a 100% loss of all your fees
7.4. If you decide to change your trip dates with us to a later date, then you are still bound to the same changes and cancellations as your original trip dates with us. This is important to remember if you defer your trip to a later date and then decide to cancel such trip; your parameters for cancellation remain based on the notice period given to us from when you originally amended your trip dates with us prior to your original programme start date.
7.5. In respect of TMR Travel Insurance purchases, you can cancel your insurance policy at any time. We will refund your premium less a charge for the time you have been insured, provided you have not travelled, or your policy has not been terminated following a claim, in which case no refund will be due. A £39 cancellation fee will be deducted from any refund due.
7.6. All weekend trips are strictly non-refundable in the event of cancellation.
8. Changes and cancellations made by Us
8.1. While we never wish to cancel a placement, We reserve the right to cancel Your booking at any time. We also reserve the right to make changes to Your booking, that may result but not limited to a difference in the itinerary or routes being changed. If this unfortunate event occurs, You will be notified as soon as possible and We will do our best to support you and offer alternatives or refunds where appropriate.
8.2. If appropriate, compensation may be offered, unless a programme has been cancelled due to insufficient numbers or has come about because of unavoidable or unforeseen circumstances beyond our control.
8.3. Compensation cannot be offered if the circumstances are deemed “force majure” which include but are not limited to; war, threat of war, riot, civil strife, industrial dispute, terrorist activity, computer or systems failure, natural or nuclear disaster, fire, acts of God and all similar events.
8.4. All of our programmes are subject to cultural conditions at the time. Aspects of the programme may be changed or absent due to cultural commitments with little prior notification and We reserve the right to amend the planned itinerary without recourse.
8.5. An event that The Mighty Projects Ltd or the supplier of the service(s) in question could not with all due care, foresee or forestall amounts to “force majeure”. Examples of this include but are not limited to; war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural disaster, acts of God or systems failure.
In this event, a minor alteration may be necessary to the affected programmes. These can include but are not limited to changes in the named accommodation, pick up times or selected routes advertised. Refunds will not be made in these circumstances and the difference between a “significant alteration” and a “minor alteration” will be made at TMR’s sole discretion.
All overseas travel advice is primarily sort from the UK’ s Foreign & Commonwealth Office (FCO). Specific and up-to-date information can be found on their website here – https://www.gov.uk/foreign-travel-advice. In the event of potential security risks in one of the destinations offered TMRm we will follow the FCO advice in the first instance. Trips will only be cancelled in the event the FCO “advise against all but essential travel” to the area where you will spend the majority of your time with TMR.
In the event that this does occur, we will endeavour to notify you as soon as possible and to offer as many alternatives as possible. This may include but is not limited to postponing your start date, offering a replacement programme in a different area or destination or if nothing suitable can be mutually agreed a full refund of the programme fee paid. The options offered will depend on the amount of time that is left from today’s date until your start date.
8.6. When signed up to one of Our ‘Experience’ programmes, it is important to note that your chosen volunteer programme in that destination are on a first come first serve basis. Although we do our best to ensure you volunteer on your preferred project, spaces are limited on each. Not all programmes may be available during your chosen duration.
9.1. All information contained within our website (www.themightyroar.com) or given out via email are done so in good faith but without responsibility of TMR.
9.2. We strongly recommend you contact your local doctors surgery or travel clinic at least 4 weeks before departing to seek advice regarding vaccinations.
9.3. Any information about destinations and programmes are provided as a rough overview of what We offer and as a result may slightly change when you arrive. A flexible working attitude is essential when travelling to any destination and programme.
10. Code of conduct
10.1. You must abide by the code of conduct as set out within the pre-departure information within the volunteer handbook provided.
10.2. You must abide by the rules as set out by Our partner organisation. If you commit any illegal act or if your behaviour is causing or likely to cause danger, distress or annoyance to others then The Mighty Roar may terminate your placement with immediate effect without any liability or refund on our part.
10.3. We ask that all Volunteers behave in a reasonable and professional manner and maintain a polite and respectful attitude at all times. All Individuals should dress appropriately in respect of local cultural expectations.
10.4. All Individuals should treat the accommodation and any project equipment with care and do their upmost to maintain high levels of hygiene and cleanliness.
11. Complaints process
11.1. If while on your placement you become dissatisfied with any aspect of the programme you must inform the in-house coordinator at your earliest opportunity who will attempt to resolve the matter to your satisfaction. If you are not happy with the response and feel the incident has affected your programme enjoyment, you should contact Us as soon as possible. If such a rare instance occurs you should let us know the nature of your complaint and what steps you have taken to overcome any of the issues. We ask that all communication be via email and at the time of the incident.
11.2. If you wish to make a complaint once you have completed the programme, you must acknowledge that this massively reduces our ability to try and find a resolution.
11.3. All complaints should be in writing to our UK address before they can be registered and acted upon.
12. Personal risk and liability
12.1. Your programme booking is accepted on the understanding that You realise the potential risks and hazards that could be involved with this kind of travel. Trips include a certain degree of risk, inherently dangerous activities and personal perils to the Individual, all of which are fully accepted by and solely assumed by the Individual.
12.2. As it is your responsibility to asses the risks of any activities while overseas, We take no liability for any loss or harm you may suffer. This can include but not limited to; personal injury, emotional injury, death, illness, disease, damage to or loss of property. We strongly recommend that you insure yourself against any of the above.
13.1. All materials produced by Us remain The Mighty Roar Project Ltd’s property and cannot be used without prior written consent.
13.2. You acknowledge that any photos, reviews, comments or videos submitted to Us can be used for promotional material by The Mighty Roar.
14. Data protection
14.1. You agree that We can collect information such as Your name, contact details, address, travel information and use it within the confines of the Data Protection Act 1998. Information collected by Us may be used for marketing purposes to which you can opt out at anytime.
14.2. You agree that any information submitted to Us can be passed onto our partner organisations for administration purposes.
14.3. We may disclose some of Your personal information to current and potential participants in The Mighty Roar programmes so volunteers can get to know each other prior to starting.
14.4. Any information provided to Us in any feedback materials You are asked to complete can be used to share with potential and current volunteers.
14.5. Any reviews, photos, feedback or other information provided to Us can be used for marketing or promotional purposes. These may included but are not limited to; websites, videos, emails and brochures. If you would prefer this information not to be disclosed you can request this by emailing email@example.com.
The Mighty Roar Flights Terms and Conditions
The following terms and conditions relate to flights booked through The Mighty Roar Projects Ltd. By agreeing to these Terms and Conditions, you are also agreeing to the Flight Terms and Conditions that will be applicable if you decide to later purchase a flight through Us.
It is very important that you carefully read and understand our flight terms and conditions before applying to volunteer on one of our programmes. These terms will form part of your agreement with The Mighty Roar Project Ltd, company number 10832092 and the words used below have the following meanings:
“You”, “Your”, “Individual”, “Volunteers”, "Participant" – All persons named on the application / booking
“The Mighty Roar”, “TMR”, “Us”, “We”, “Our” – refers to The Mighty Roar Project Ltd
"Travel Supplier" - refers to the provider of flight-related services to TMR
These terms and conditions may be modified at any time without prior notice being given.
1.1. The Individual acknowledges that TMR acts as a disclosed Agent for third party suppliers (the "Travel Supplier"), details of which will be released on each flight booking invoice.
1.2. When a Participant purchases a flight through TMR, the Participant accepts that resonable adjustments to the flight schedule may be made from the initial flight quote, depending on live availability when booking the flight. This, for example, may be a slight change in the flight route, but where departure and arrival times and origin / final destination remain relevantly constant. Such changes are done with the best interests of the Participant in mind.
1.3. The amendment or cancellation terms for flights booked through TMR are governed by the applicable terms of the airline or Travel Supplier. In the majority of cases, fare are strictly non-refundable, and we advise Participants to assume this is the case when making a flight booking via TMR. All amendments are subject to availability, limitations and restrictions of the relevant airline or Travel Supplier and the terms and conditions of the ticket. The airline of Travel Supplier may charge additional fees for these amendments and it is the Individual who must pay these charges.
1.4. At times we may have to make changes to Your flight booking. Most of these changes will be minor and we will advise You of the change as soon as we are able to (which will always be before your journey commences). TMR will not be liable to offer any compensation or refunds for any minor changes.
If there is a significant, which is not due to an event beyond our control, you will be offered the choice of an alternative flight (if available) or a refund. A significant change is normally regards as either a change in your departure airport or a change of more than 12 hours in your departure time. If the reason for the significant change to the booking is due to an event beyond our control (force majeure), we will not be liable to offer you any compensation or refund. Circumstances amounting to “force majeure” include any event which TMR or the Supplier of the service/s in question could not even, with all due care, foresee or forestall. These can include but are not limited to; war, threat of war, riot, civil strife, industrial dispute, terrorist activity, computer or systems failure, natural or nuclear disaster, fire, acts of God and all similar events.
1.5. If you have a flight booking and do not show up to check-in on time, you will not be entitled to a refund from Us.
1.6. Full payment for flights is required at the time of booking.
1.7. We accept no responsibility for Individuals who do no possess the correct documents for travel. These can include but are not limited to passports, visas, vaccinations etc...
1.8. Some Travel Suppliers only offer confirmation of your flight booking via electronic means. We cannot be held responsbile if your e-ticket does not arrive due to an incorrect email address or your junk / spam email settings. You must notify us immediately if you change your email address or contact telephone number.
1.9. All flight times provided by The Mighty Roar are given for guidance purposes only and are displayed in local time. All departure / arrival times on your flight ticket are provided by the airlines concerned and are estimates only. TMR are not liable for any change to a departure or arrival time previously given or for any other alteration to your flight by the relevant airline.
1.10. It is important to note, that if a sector of a flight itinerary is not utilised without contacting the airline directly, any remaining sectors may be subject to cancellation without further notification. We are not able to accept any responsibility where this situation arrises.
1.11. If for whatever reason your flight is delayed, we are unable to make any special arrangements for You. Any matters relating to this situation are at the sole discretion of the airline concerned.
1.12. The Mighty Roar have no control over the airline's allocation of seats. If you do have a preferred preference to your seating arrangements, we recommend contacting the airline or checking in online as soon as possible.
1.13. In the event of a natural disaster, terrorist attack or war, then flight bookings are non-refundable if the airline is still operating the flight service.
1.14. You may find that your flight ticket is issued through one airline but then operated by another. This is becoming more common with many new airline partnerships being made.
1.15. It is the sole responsibility of the Individual to contact the relevant airline if you require any additional services, such as additional baggage, dietary requirements etc...
1.16 It is the sole responsibility of the Individual to check with the airline the relevant baggage restrictions in terms of number of items allowed to be taken and the maximum weight per item.